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Friday, 25 April 2008

  • Final Reflections on 4210

    Before this module, I have never thought about how a product was designed, unless, of course, if the design is atrocious, I will complain about it. However, good designs were often taken for granted. As Mr Reddy mentioned in one of the lectures, we never notice the design of a product unless it is a bad design and it caused us problems while using it. 

    I remember asking Mr Reddy about the key to this module and he said "Insight". Well, I can't claim to be an expert on user experience and design after taking this module, but this module has definitely invoked many mind provoking thoughts. Now, when I chanced upon a good product, instead of taking the design for granted, I will start to ponder on the design and try to visualize the process of designing and why the design is good.

    As mentioned in the post on the project, I learned a lot of new techniques in this module and I have a refreshing take on research. In the previous modules, what we learned are mostly the typical quantitative methods such as surveys etc. However, this module is eye-opening in that it broadens my research knowledge with the introduction of methods such as laddering, card-sorting, 4 pleasure analysis etc. These methods are not only fun to use, but also allows user subjectivity.

    All in all, I feel that the one thing most important about design and user experience is enjoyment. A design is good and results in high-quality user experience when the user enjoys using it.  

  • Reflections on Smoke and Mirrors Article

    Every fine designer should or would probably know that a good design marries both aesthetic beauty and functionality. Very rarely do we heap praises on a design that is high on functionality but visually repulsive or vice versa.

     

    As the author pointed out, a truly good designer would probably already know, either through intuition or experience, what constitutes a great user interface. This is not to say that user research is completely useless. Research, both qualitative and quantitative, are useful in allowing the designer to better understand the situation and customer needs; in some cases it can provide valuable insights that will aid the designer in developing a better UI or in others, it may simply act as an affirmation to what was already anticipated. The key to useful research is of course interpretation, and this applies to both qualitative and quantitative analysis. All that research information is nothing if it cannot be rightfully interpreted and integrated.

     

    It was highlighted that some designers and consultancies go as far as to make “scientific” user research the very foundation of their design process. In some cases, they even intentionally attempt (because they have never succeeded) to make subjective qualitative research look objective.

     

    In my opinion, politics is most often the culprit behind such dubious and incredulous attempts. More often than not, these corporate bigwigs who are on the branding or marketing committee are clueless about design. Sad to say but in reality, numbers rule the world hence credit is given more to quantitative than qualitative analysis. To these boardroom executives, only quantitative material is justifiable. Thus I am not at all shocked that design agencies would devise means and ways to pander to their clients’ wishes. After all, just as the ideal of empirical, science-based user-centered design is something that we aspire to but never reach, the same can be spoken for artistic integrity as well.

     

    Therefore it comes as no surprise that companies such as Eyetools would seek to give the impression that without the eyetracking studies we (and the site’s owners) would have no idea how or if each design was working. It is all marketing puffery, in no less fuelled by management’s obsession with quantifying and making a science out of just about everything.

     

    Nonetheless, it is comforting to note that author did discover a branding agency that was upfront and honest that their final report, despite utmost care, was “not scientific”, that it was research, but it was entirely qualitative and subjective. Hopefully, the appreciation of qualitative data is something that will be recognised more fully in the future and not just something we aspire to but never reach.

     

     

     

Monday, 14 April 2008

  • Project: Phase 3 and Reflections

    I shall talk briefly about the final phase as the details are in our group report. In this final phase, I learned a lot about the different kinds of useability tesing methods and evaluation methods. Card-sorting, prototype testing etc were all new to me and hence this was an interesting learning journey.

    The process of creating a new product, in this case a website, is no doubt a tedious one. I never thought that creating a new product takes that much effort and thinking, but I guess you never know till you experience the process.

    In this project, I feel that the hardest part was creating a product that users would like and enjoy using, in other words a product that will result in high quality user experience. It all seems so easy at first, but when you really start on it, it dawns on you that it is one of the hardest thing to do as user experience is so subjective.

    In creating our website, we had to constantly ask ourselves this: How do we create something that every user will like and enjoy using? Is it even possible? Well, perhaps it is not possible for Each and Every one of our user to like our website, but it is possible to maximize the number of users who like our product. I feel that the key lies in simplicity. We should never underestimate the power of simplicity. A simple website can speak volumes as compared to one that is messy and cluttered (as implied by the quote on the top of my blog). Hence, I feel that simplicity will never go wrong. In "The non-designer web book" by Robin Williams and John Tollett, they said: " It takes a very self-assured designer to recognize and act on the power of simplicty". Indeed, this is very true.

    While trying to make our website as simple and as user friendly as possible for our users, we practically drained all our brain power. It is really not as easy as it sounds to make something simple and easy to use. Firstly, as we are the people designing it, what might appear straight forward and clear cut to us might not be the case for a first time user. Next, we have to consider not only usability but also aesthetics and the overall package. This is where our usability testing really helped. When we first presented our information architecture in class, Mr Reddy and many others were confused (though we thought it wasn't at all confusing as we were the ones who came up with it). Through their feedback, and feedback from the card-sorting and prototype testing, we managed to improve on it and incorporated these suggestions into our high fidelity prototype. And indeed, our high fidelity prototype tetsing yielded more positive results, though of course, there are still areas that we should improve on.

    A last point to make is that what we learned about design being an Iterative process has never been more true, especially when the product is a website and making changes to it is much easier than changing a tangible product after it has been lauched into the market.

     

  • Project: Phase 2 - Define

    Personas- Advanced, Novice and Anti Users.

    My task was to build the profile of the anti user persona, hence I will talk briefly about the anti-user here.

    Initial Anti User Persona:

    • Zhang Jie, 22
    • Mathematics Major
    • A Chinese National
    • Thrifty
    • Needs: Cost-saving products

    In presenting the initial anti-user persona, Mr Reddy gave us some suggestions. He felt that as our target group are university graduates, and both our advanced and novice users are SIngporeans, we should make our anti-user persona consistent.

    Therefore, our New Anti-User Persona:

    • Albert Leong, 22
    • Mathematics Major
    • Singaporean
    • Habit of readings every section of the newspapers everyday, regardless of how busy he might be with projects or assignments as readings the newspaper has become an integral part of his daily routine.
    • Needs: Cost-Saving products and Assurance that product will be worth the money spent

    Experience Strategy for New Anti User Persona- Albert Leong

     

    There is a need for our persona, who believes in traditional values and in the value of thrift, to always opt for the most cost-efficient product/method.

     

    In addition, due to Albert’s need to be assured that the product is worth spending on and that the product is a good, there is a need for favorable reviews either through the media or by word of mouth.

     

    Therefore, there is a need for the product to be cheap, be worth their money and be good enough to gain favorable reviews by critics and users. Otherwise, they are not likely to spend unnecessarily; especially when there are other cheaper ways to obtain what they want (eg. Newspapers).

     

  • Project: Phase 1 - Discover

    Initial Idea:

    We took a long time in coming up with ideas. The three of us were quite stumped as we approached this task from the wrong angle. First let me share our intial idea:

         Product:

    • Collectable Wine bottles for Art and Wine lovers
    • Beautiful Impressionist paintings using the works of Claude Monet and Mary Cassatt
    • Crafted beautifully on the interior of wine bottles
    • To stir the senses; taste, scent and sight

          Producer: Vina Ventisquero

    • A Chilean winery : One of the world’s leading wineries
    • Chileno Range of Wine bottles: Designed with distinctive looks
    • Well known for its innovative use of technology
    • Aim: “Achieve excellence and always advance a step forward”

    We thought it was a good idea as we approached this task by first thinking about the products and its users. Upon discussing it with Mr Reddy, we realized that there might not be a need for our product and more importantly, we realized that our approach was wrong. What we really should have done was first look at the needs of a targeted group, then think of a product to match their needs, instead of starting from the product without considering the needs first.

    Therefore, we had to change our idea. We first picked a target segment: university gradates. We then thought of their needs and frustrations. Finally we thought of one need: need to catch up with current news but unable to due to lack of time. Hence, our new idea is as follows:

    • Producer:  most likely a news provider company, such as CNA

    • Product: something to the likes of short and sweet newsflashes, using a medium that is accessible to all students

    We then did a needs analysis on 9 of our potential users using the laddering technique. A summary of the findings are as follows:

     

    • We surmised that the needs of students with regards to news are as follows: timeliness, convenience, speed of finding, and maximum control over the way (time, place, type etc) they consume their news.
    • Timeliness involves being able to get real-time news immediately. With such advanced and evolving technology, this is expected of all news sources. Next, convenience pertains to ease of finding the news they want, while speed of finding refers to how fast they are able to find what they are seeking. As for maximum control over the way they consume news, this involves having access to the type of news they want, the news sources they prefer, the way news is presented to them, the place they prefer to catch up on the news, and the time at which they choose to do so. In addition, it also involves having control over the first three factors.

     

    Conclusion of Phase 1: Needs Indentified!

    To improve the well being of students, and to make it easy for them to do something that is important to them, we want to cater to the needs of the students and provide them with a news source that allows them to be able to consume the news in their preferred way despite their busy schedule.

nm4210

  • Visit nm4210's Xanga Site
    • Name: Lim Xue Li
    • Gender: Female
    • Member Since: 1/20/2008

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