Sunday, 20 January 2008
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NM4210 First Lecture
At the first lecture, I brought home an important lesson about User Experience: User Experience is not just solely about the design of the product, its the overall interaction the user has with the product. And all factors affecting the user's perception of the product has to be taken into consideration when it comes to the concept of user experieence. These factors can include the process the user went through while buying the product, the service of the sales person etc. Hmm.. Interesting, isn't it..
Before today, I have never thought that things such as the service of the sales person will affect a user's experience of the product. But now that I think about it, it is indeed true. I can recall times from the past when the less than mediocre service of rude sales personnel had spoilt my delight in getting a new product.
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